1. Your order is usually dispatched ASAP after your payment is received. We will deliver your order by express.
2. The tracking No. of your package will be sent to you after your order is dispatched. You may use the tracking number to check the status of your order online;
3. We cannot deliver your order to a P.O. Box address, so be sure to give us a street address.
After your package is dispatched, you will receive a shipping confirmation email including your order’s tracking number. You can track your order via the following Order-tracking Websites using your tracking number:
The shipping method for your package will be listed in your account and in your shipment confirmation e-mail.
Please read these policies carefully before you place your order. Because, it is an equal deal with you and our shop, we hope you can have a good experience in our store. Now please view the polices below:
We offer a 14-day return & exchange guarantee on all products. If you would like to return or exchange an item, please contact us in advance for further instructions. We are sorry that shipping charges are not refundable.
If you want to return your items, please notify us firstly stating the reason and the order number for the return within 14 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable.
Items must be returned within 14 days of delivery and customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.
Canceling Your Order
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it.
Refunds will be arranged as soon as we receive and check the returned products. If you are due a refund for non-returnable items, a refund will be issued when you contact us about your product issue. When the refund is submitted, you can expect to receive it within 15-25 working days as it takes some time for the credit card company and the bank to process the refund.
If your matters do not meet the returns policy, please contact us.